Refund Policy

1. Overview

This Refund Policy applies to purchases of Slidiz paid plans processed by Paddle.com Market Limited. Paddle is the authorised reseller and merchant of record for those transactions.

2. Refund window

Refund requests must be submitted within 14 days of the transaction date to be considered under Paddle's standard discretionary refund window.

3. How refunds are handled

Refunds are handled in line with Paddle's Buyer Terms and Refund Policy. Local consumer protection laws may give you additional non-waivable rights, and those rights continue to apply where required by law.

If a refund is approved, it will be returned to the original payment method where possible. If a refund is issued, access to the relevant paid plan may end immediately or at the same time as the refunded purchase is reversed.

4. Subscriptions and cancellation

You can cancel a subscription at any time to prevent future renewals. Cancellation takes effect at the end of the current billing period unless local law requires otherwise.

5. Requesting a refund

To request a refund, use the billing or receipt links included in your Paddle purchase confirmation email, or contact Paddle buyer support at paddle.net.

6. Questions

General questions about Slidiz plans can be sent through our contact page. Transaction and refund processing questions should be directed to Paddle because Paddle is the merchant of record.